Top Most Consumer Friendly Banks

Top Most Consumer Friendly Banks in India

Ranking on Individual Parameters:

1. Disclosure about charges and interest rates – Corporation Bank
2. Pro-active communication about new products/services – Corporation Bank
3. Trustworthiness – HDFC Bank
4. Complaint Resolution – Central Bank of India
5. Wide ATM coverage – HDFC Bank
6. Professionalism of the company –
7. Convenient banking hours – Corporation Bank
8. Well-trained staff – Bank of Baroda
9. Courteous and friendly staff – Corporation Bank
10. Faster service at branches – Corporation Bank
11. Knowing the customer and their needs – Corporation Bank
12. Good Internet banking – Axis Bank
13. Efficient processes – Bank of Baroda
14. Effective communication on developments – Axis Bank
15. Innovative company – Union Bank of India
16. Good phone banking – Axis Bank
17. Hard-selling products that customers do not want – Corporation Bank

Source: From the study report of Outlook Money and TNS