28 February 2011

FMCG: Aspirational goods insight

Aspirational goods to drive FMCG growth

Aspirational products such as chocolates, cold cream, fragrances and breakfast cereals will drive the future of the consumer products industry in India, says a new study by The Nielsen Company. Product innovation, portfolio expansion and aggressive distribution across channels and geographies have helped companies popularise categories such as impulse, health and wellness, lifestyle and convenience, says the Nielsen study on fast moving consumer goods.

These segments are growing at an annual rate of more than 20%. Companies such as Marico, Parle, Dabur and Emami are betting big on such categories.

These segments are the next big thing in the Indian FMCG market, so much so macro-economic conditions like inflation are unlikely to impact their growth if the companies take the right approach.

The growth in economy and higher spending power are increasing the aspiration of Indian consumers who are much younger than before. With such a backdrop, the FMCG industry too has to change its nature fast.

Key impulse products such as biscuits, chocolates, salty snacks and confectionery, which are essentially unplanned purchases for instant gratification, are clocking high double-digit growth rates and rapid increase in retail presence.

The Nielsen study says the huge explosion in variants, price points and pack sizes of such products are acting as catalyst. "Companies are introducing newer attributes like low fat, sugar free, baked and whole grain to entice and attract various consumer segments by creating greater relevance and empathise with their needs,"

At the same time, health & wellness FMCG products are finding greater acceptance among the affluent, urban and health conscious Indians. The study says that this portfolio has evolved from being preventive or supportive nutrition and reflects a mix of indulgence, invigoration and narcissism. Anti-ageing products such as facial creams, lipsticks, eye balms and hair lotions are showing significant growth. Expanding distribution and a wave of consumer interest in these sub-categories have resulted in a surge in their growth rates on a small base.

The study says that rural and semi-urban consumers are now graduating to branded products, giving a boost to the lifestyle category. "Urban aspirations are entering into rural households"

In the lifestyle segment, while grocers continue to be a leading distribution channel, high-end products are finding bigger presence in modern retail. The shift to lifestyle products has been pervasive across geographies, which signals a genuine shift in the purchase basket and lifestyles.

Convenience products such as breakfast cereals, noodles, cordials and cheese have become popular in the last decade due to growing urbanisation, rise of nuclear families where both partners work, increasing disposable income and lack of time. Marketers have spent their time getting these products right to make them available to the Indian consumer across geographic zones and fine-tuned to local tastes. This process will continue as the market evolves.

Communication strategies will become more important for FMCG companies as they focus on these platforms. A particular product, such as biscuit, can be convenience for one section of consumer and impulse for another. It's all about appealing to the evolving consumer needs.

24 February 2011

Indian Aviation


Indian Aviation statistics: Indigo, Kingfisher rule!

The aviation Industry has been growing over past few months after witnessing some of the worst times, thanks to increased taxes, high fuel prices, Union fights and standoffs ! The aviation Industry has also been in news for all the wrongs reasons.

But, things are surely getting better with Aviation Industry registering close to 50% growth year on year as well as month on month.


According to latest report released by Aviation ministry, there has been a sustained growth in both the capacity and demand which continued even in the month of January, 2011.

Indian Aviation Industry Market Share
Indigo and Kingfisher remained the top performers in the Industry on back of good and timely services. Kingfisher currently holds 19.5% percent Indian market share closely followed by Indigo Airlines which has 19.2% market share. Although, the Jet Airways and Jet Lite combined market share is higher at 24.8 percent !


Seat Factor
On back of festive peak season, December saw tremendous growth in seat factor ratio, with Indigo registering maximum seat factor of 93.3%. However, Jan seat factors dipped on lower demand.


Flight Cancellations

Indigo scored very well in this area as well which registered lowest cancellation ratio of just 0.5 percent. Spicejet (0.9%) and Jet Airways (1.3%) also witnessed quite less cancellations. On other hand, JetLite was by far the worst performer with 3.5 percent flight cancellations!


Passenger Complaints

Now this one is a surprise – Air India performed better than all other carriers registering least passenger complaints with only 1.2 in 10,000  passengers complaining about various services . Go Air was the worst performer with just over 5 passengers in 10k complaining about their services.


Out of the total complaints, 29 percent of all were for lost baggage, while 5.9 percent were refund related issues!

Isn't it surprising that passengers flying on Air India complain the least !

SURVEY: Indian youth usage of mobile services


97% Indian youth use prepaid Mobile services

Mobile telephony has penetrated the developing nations across the world. From a bus driver to a high flying executive, everyone has one these days. Many carry more than one mobile or have multiple sim cards. Whatever be the situation, mobile handsets have become the most important component of our lives – so much so that all of us wonder how we managed to live before their advent. From texting to using phones for social networking, mobiles have become an inherent necessity.

In the light of this, Nielsen’s survey Mobile Youth Around the World – of 1.2 lakh youth mobile phone users across Brazil, Russia, India, China, Vietnam, Germany, US, UK, Spain and Italy throws some interesting insights. The usage varies across cultures, demographics, preferences etc.


India has the lowest smartphone penetration at 10% compared to China’s 29% and the highest in Italy (47%). Though the number of male smartphone users in countries like India, Germany and Italy is very high at more than 65%, its almost equal in Russia, UK and US (where men own lesser smartphones than women).

Interestingly despite the proliferation of multiple SIM card phones, only about a maximum of 29% in Italy use such phones. In India and China the number is even lesser at around 15%.


Majority of the youth make their own decision while buying mobile handsets and only about 15% consult their parents before making the decision. Indian youth lead among those from other countries in that 40% of them hold price as the most important factor for buying a mobile device and more than 97% still use prepaid services. Prepaid services are still common across the developing world like China, Brazil etc. While it’s the exact opposite in UK, US, Germany where more people use postpaid services.


In terms of data usage like mobile Internet, apps etc. China leads the world with more than 84% using these services. On the other end of the spectrum are Indian youth, only 10% of whom use such data services. Voice and text based services still rule the roost in India.


Although, this survey does not show data usage highly amongst Indian youth, a year down the line, things might be quite different, especially due to launch of 3G services in India..

23 February 2011

Wipro consumer products


Wipro pads up with Kumble

 















Cashing in on the cricket fever is yet another brand with a new campaign. What is novel this time is that it's a women's brand that is tapping into the Indian cricket craze. With female viewership of cricket on the rise,

Wipro Consumer Care has roped in former Indian captain Anil Kumble in an ad campaign to promote its soap brand Santoor during the coming cricket season.

With the cricket fever on in the country, Wipro believe that there would be a quicker brand recall and it would be top-of-mind for consumers. 

The cricket season being longer this summer (18-20 weeks) with both the World Cup and IPL being played back-to-back, the company is looking at leveraging the captive audiences for the matches. The Company also feel female viewer-ship of cricket is increasing and wanted to be one of the early brands to cash in on that factor.

The soap brand has been using the context of “mistaken age” for more than 15 years now and has been running campaigns with Bollywood actors Saif Ali Khan and Madhavan.

AMWAY


Nutrilite seen as Rs 2,500-cr brand by 2012

  
                                                                 
Amway India expects its nutritional brand Nutrilite to achieve sales of Rs 2,500 crore in India by end-2012.

Nutrilite will easily cross Rs 1,000 crore by the end of this year. With the launch of new products, The Company is targeting sales of Rs 2,500 crore from the brand by 2012.

The company made its foray into the kids' nutritional category, and launched five products under Nutrilite. The brand currently contributes Rs 900 crore to its over all sales. Globally, the brand is worth Rs 14,450 crore.

the nutritional business to grow 25 per cent annually in India, while the overall sales growth is likely to be around 18 per cent.

The nutrition and wellness category contributes around 50 per cent of Amway's sales in India. Last year, the company had a turnover of Rs 1,790 crore.

Currently, Nutrilite has a share of around 19 per cent in the around Rs 2,500-crore Indian dietary-supplementary market. The other leading brands are from Dabur, Nestle and GlaxoSmithkline Consumer Healthcare.

DTH providers sales pitch


DTH providers raise sales pitch

What’s next? High-definition telecasts, of course! — K. Pichumani

From providing advertisement-free coverage of cricket matches through high definition (HD) feed, lowering entry price to offering sports channels for free, DTH (direct-to-home) providers are showering offers. Introduced first during the FIFA World Cup last year, HD-enabled channels have become popular amongst subscribers for their better picture and sound clarity.

To attract more customers, Dish TV has increased the number of HD channels from four to 30. It has also lowered its entry price from Rs 2,990 to Rs 2,330 and clubbed the HD coverage of French Open tennis tournament to sweeten the offer.

DTH service providers such as Tata Sky Ltd, Dish TV, Airtel Digital TV and Reliance Digital TV have acquired rights for HD coverage of matches. HD coverage is available at an extra cost of around Rs 150 over the package cost.

GROWING DEMAND:
Airtel DTH  expecting an increasing number of subscribers to opt for the HD format. The company is expecting a 15 per cent increase in subscriber base during this cricket season.

Reliance Digital TV also confirmed a rising sales graph. The company has sold more connections in the first two weeks of February than the combined sales of December and January. the company is expecting to end this month with 40 per cent growth in subscription over the combined sales of December and January.

Reliance has introduced round-the-clock customer support facilities to redress any transmission problems.

PRICE WAR:
Meanwhile, Sun Direct, which is providing standard definition feed, has unleashed a price war. The company is offering free sports channels for “long term” (6-12 months) subscribers. For other subscribers, sports channel prices have been pegged lower than competitors'.

Subscribers buy sports channels during events and not annually. Sun DTH expect the offer to go down well.

Maruti Suzuki to Volkswagen

Maruti Suzuki to supply A-star to Volkswagen

                                               


India's largest automobile company Maruti Suzuki will supply its latest compact car A-Star to Volkswagen AG . The car, which will undergo some modifications and design changes, will be sold in India and Asian markets under a new brand, according to senior officials in the automobile industry.

The agreement to supply A-Star, Suzuki's fifth global model after Swift, Ritz, SX4 and Grand Vitara will be inked soon. Volkswagen holds 20% stake in Maruti's parent company Suzuki.

Volkswagen's decision to choose A-Star comes after two years of Maruti's success of supplying A-Star to another Japanese carmaker Nissan Motors, which re-badges the same car as Pixo for sales through its own network in Europe. 

A-Star sold as Alto in overseas markets is exclusively made by Maruti Suzuki at its Manesar plant in Haryana. It's a futuristic product specifically developed by parent Suzuki Motor Corp (SMC) for developed markets meeting all its stringent crash safety tests, emission norms and environment regulations.

Maruti's engineering team would work closely with VW to tweak the car as per its global market needs, said a senior official from the automobile industry. There could be some changes in the basic design though the overall technical specs won't be altered.

Food processing sector

Food processing sector gets 576-crore FDI


The food processing sector attracted Rs 576 crore of foreign direct investment (FDI) in the first eight months of the fiscal as compared to total FDI of Rs 5,344.22 crore.

In the thick of the recent food inflation, the government had also widened the scope of service tax exemption to include foodgrains and pulses in addition to fruits, vegetable, eggs and milk. The Centre is keen on projecting FDI in the food processing industries, where 100% FDI is already allowed.

Besides attracting FDI through schemes like mega food park, the government has also extended several fiscal incentives during this financial year to enhance FDI in food processing sector, including full exemption from excise duty for specified equipments to preserve, store or transport apiary , horticultural, dairy, poultry, aquatic and marine produce and meat and its processing products.

Project imports status, with concessional rate of basic customs duty of 5%, has been granted for the initial setting up or substantial expansion of a cold storage , cold room (including farm pre-coolers ) for preservation or storage or an industrial unit for processing of agricultural, apiary, horticultural, dairy, poultry, aquatic and marine produce and meat.

While truck refrigeration units manufacturing refrigerated vans/trucks have been fully exempted from basic customs duty, exemption from service tax has been provided to a host of services. These include ‘erection, commission or installation’ of mechanised foodgrains handling equipment for setting up or substantial expansion of cold storage and machinery/equipment for initial setting up or substantial expansion of units for processing of agricultural, dairy, poultry , aquatic, marine or meat products.

21 February 2011

McDonald's India franchisee


McDonald's India franchisee to invest Rs 500 cr to ramp up presence

A file picture of a McDonald's outlet on Kasturba Raod in Bangalore.

Hardcastle Restaurants Private Ltd (HRPL), which runs McDonald's outlets in West and South India, will invest Rs 500 crore over the next three years to double the number of restaurants in operation.

The company, which has been operating the fast food chain through a joint venture with McDonald's Corporation, also has converted the partnership into a development licensee model.

The recent change from joint venture to development licensee in India's South West is based on the corporation's view that India's economy will continue to grow rapidly and sustainably, creating significant present and future opportunities for the expansion of the McDonald's Brand.

According to HRPL, which plans to open 30 McDonald's outlets this year, the company's operations are profitable and cash-positive. Same-store sales have seen double-digit growth continuously for the last six years and the company has seen a total compounded growth of 35 per cent in revenues.

HRPL is a debt-free company and will fund the entire investment of Rs 500 crore over the next few years through internal accruals.

Development license:
The DL structure has been successfully employed in over 50 markets worldwide, including Latin America, Indonesia, the Philippines, Turkey and several countries in West Asia for over 20 years, McDonald's said.

Under the model, a licensee owns the entire business, including the real estate, and uses its local knowledge and capital to build the brand and optimise profitability over the long term.

In the past, McDonald's Corporation has converted about 1,700 restaurants in Latin America (18 countries) into a single development licensee under the leadership of previous joint venture partner Woods Staton. In 2009, sales of the Latin America business were in excess of $3 billion.

19 February 2011

Customer relationship management


Business benefits of CRM:

Implementing a customer relationship management (CRM) solution might involve considerable time and expense. However, there are many potential benefits.

A major benefit can be the development of better relations with your existing customers, which can lead to:

  • increased sales through better timing by anticipating needs based on historic trends
  • identifying needs more effectively by understanding specific customer requirements
  • cross-selling of other products by highlighting and suggesting alternatives or enhancements
  • identifying which of your customers are profitable and which are not

    This can lead to better marketing of your products or services by focusing on:

  • effective targeted marketing communications aimed specifically at customer needs
  • a more personal approach and the development of new or improved products and services in order to win more business in the future.

    Ultimately this could lead to:

  • enhanced customer satisfaction and retention, ensuring that your good reputation in the marketplace continues to grow
  • increased value from your existing customers and reduced costs associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales
  • improved profitability by focusing on the most profitable customers and dealing with the unprofitable in more cost effective ways

    Once your business starts to look after its existing customers effectively, efforts can be concentrated on finding new customers and expanding your market. The more you know about your customers, the easier it is to identify new prospects and increase your customer base.
    Even with years of accumulated knowledge, there's always room for improvement. Customer needs change over time, and technology can make it easier to find out more about customers and ensure that everyone in an organisation can exploit this information.

The Superbowl commercials

The Superbowl commercials

Known for high-profile advertisements that air during its television broadcast in the U.S. is the Super Bowl, the championship game of the National Football League. Reaching more than 90 million viewers, prices for advertising space can typically cost millions of dollars; 30 seconds of advertising time during the 2010 telecast is expected to cost US $2.6 Million dollars.

The high price tag of the commercials promise that they will be spectacular and innovative in most cases. The commercials are often highly anticipated, generating much buzz even before the game is played usually because of their innovation or sense of humor.

Here are the best super bowl commercials of 2011


Here is one for 2012!